FREQUENTLY ASKED QUESTIONS
Common Closet Business Questions & Answers
Have questions about wholesale closet parts, custom closet systems, or growing your closet business? You've come to the right place! At Closet Parts, we're dedicated to helping you grow your business with fast and affordable custom closet systems. Find answers to common inquiries about our high-quality bulk closet components, ordering, shipping, and more. We provide customizable solutions for closet manufacturers and distributors.
If you don't see the answer to your question, please contact us!
Do I need my own closet design program?
You don't need a design program because Closet Parts makes it easy to design and order online! We offer two platforms to place your closet design orders:
- Our online ordering platform for authorized dealers allows you to manually input your own cut list piece by piece. Great for stock orders, inputting materials pulled from hand-sketched designs, or if you need a couple of small add-on pieces or hardware!
- Our online design tool allows you to design in real-time and simply submit your orders! A 30-day free triaI is a great way to start to experience the ease and benefits of designing and pricing jobs instantly! After 30 days there is a monthly fee of $75.
Consulting time is available in 30-minute increments, offering flexibility to meet your specific needs. During these sessions, we can provide guidance on design, installation, or industry best practices to help set you up for success.
How do I order custom closet parts for my business?
Once you are approved as an authorized dealer you can immediately place orders in either of our two ordering platforms. OnIine Ordering System or ClosetPro Design Tool Program.
How long does it take to ship custom closet parts?
The majority of orders ship within 10 to 15 business days. Special order material may increase the expected ship date by a few additional days.
For any orders with molded or 5-piece door/drawer fronts, please anticipate a 3 - 4 week lead time. To request direct shipping, contact your sales representative for further details or call 215-855-4400.
Do you do rush closet part orders?
We will do our best to meet rush order requests if material is available. Please note that there is a 30% up charge for all rush orders. For additionaI information, please call 215-855-4400.
What are the shipping costs for a closet system? Where can you ship closet parts to?
We ship anywhere via FedEx ground or freight. Orders placed through Allmoxy and ClosetPro under $1,500 do not include shipping and will have shipping costs calculated separately based on destination and shipment size; however, orders of $1,500 or more (before tax) qualify for free standard shipping to a single location.
What if my closet part delivery has damaged or missing parts?
Within 48 hours of receiving your delivery please be sure to complete the Product Claim Report [LB1] to submit remake requests as soon as possible.
Do other colors have longer lead times?
Most textured woodgrains and/or custom colors ship within 10 to 15 days, depending on color. For information on specific color selections, please contact your sales representative.
Do you offer training?
We offer a full day of training with one of our premier closet installers. To request our training services, please contact sales@closetparts.com. Costs vary depending on location.
When is payment due and what forms of payment do I need?
Payment is required at the time of your order. All major credit cards or ACH payments are accepted through our online ordering systems.