FREQUENTLY ASKED QUESTIONS
Do I need my own design program?
You don't need a design program because ClosetParts makes it easy to design and order online! We offer two platforms to place your closet design orders:
- Our online ordering platform for authorized dealers allows you to manually input your own cut list piece by piece. Great for stock orders, inputting materials pulled from hand-sketched designs, or if you need a couple of small add-on pieces or hardware!
- Our online design tool allows you to design in real-time and simply submit your orders! A 30-day free triaI is a great way to start to experience the ease and benefits of designing and pricing jobs instantly! After 30 days there is a monthly fee of $75.
You're also welcome to work with one of our design experts at $150 per hour. To request design services, please contact [email protected].
How do I place an order?
Once you are approved as an authorized dealer you can immediately place orders in either of our two ordering platforms. OnIine Ordering System or ClosetPro Design Tool Program.
How long does it take to ship?
The majority of orders ship within 10 to 15 business days. SpeciaI order material may increase the expected ship date by a few additional days.
For any orders with molded or 5-piece door/drawer fronts, please anticipate a 3 - 4 week lead ti me. To request direct shipping, contact your sales representative for further details or call 215-855-4400.
Do you do rush orders?
We will do our best to meet rush order requests if material is available. Please note that there is a 30% up charge for all rush orders. For additionaI information, please call 215-855-4400.
What is your service radius?
We ship anywhere via FedEx ground or freight, nationally or internationally. Shipping costs can vary dramatically depending on your distance from
Harleysville, PA.
What if my delivery has damaged or missing parts?
Within 48 hours of receiving your delivery please be sure to complete the Product Claim Report [LB1] to submit remake requests as soon as possible.
Do other colors have longer lead times?
Most textured woodgrains and/or custom colors ship within 10 to 15 days, depending on color. For information on specific color selections, please contact your sales representative.
Do you offer training?
We offer a full day of training with one of our premier closet installers. To request our training services, please contact [email protected]. Costs vary depending on location.
When is payment due and what forms of payment do I need?
Payment is required at the time of your order. All major credit cards or ACH payments are accepted through our online ordering systems.
Wholesale Closet Systems
ClosetParts provides wholesale custom closet parts for closet companies,
contractors, and home design firms.
